# Bartosz Mróz

> Bartosz Mróz is a CX Operations & Automation Consultant. This site collects public documents about AI architecture, automation, and dependable customer operations for real business work.

## Notes

- [Design to fail: what a retry cannot decide for you](https://www.bartoszmroz.com/notes/design-to-fail.md): Reliable workflows do more than retry. This framework helps you decide what is safe after a failed call—and when manual recovery is the smarter choice.
- [“Just use a Google Sheet” is a risk decision](https://www.bartoszmroz.com/notes/google-sheets-as-database.md): Sheets are great for human review. The design gets risky when the same grid becomes the business’s only answer to “what happened?” and “what happens next?”
- [A team skill library needs a librarian, not more prompts](https://www.bartoszmroz.com/notes/how-to-build-a-shared-ai-skill-library-with-mcp.md): A practical pattern for one reviewed skill library: clear ownership, approved versions, and an MCP read path that reveals only the guidance a client needs.
- [Automating 12% of customer inquiries for a print-on-demand company](https://www.bartoszmroz.com/notes/automating-order-status-for-print-on-demand.md): A case study in turning scattered order data into a read-only service that helped lift support deflection by 12 percentage points without giving the model broad data access.
- [What frontline operations taught me about AI architecture](https://www.bartoszmroz.com/notes/about-me-and-my-work.md): I learned architecture from the work behind the scenes: spreadsheets, hand-offs, missing context, and human judgement keeping everyday operations moving.

## Services

- [Support Priority Sprint](https://www.bartoszmroz.com/services/support-priority-sprint.md): A two-week diagnostic for CX leaders who need a defensible path through rising support demand without assuming automation is the answer.

## Optional

- [For AI Agents](https://www.bartoszmroz.com/for-ai-agents): A human-readable front door to this corpus, with a fit-assessment prompt.